About Us – fluxezy

About Us

Welcome to Fluxezy, a small startup that has been working on the development and sales of electronic lighters since 2015, founded by Marco De Rossi, it has been my mission to rid the world of toxic butane lighters and replace them with a greener alternative. 

We genuinely believe the product has incredible worth both environmentally and socially, we also pride our self in fast quality customer service to customers from all over the globe. We are the biggest retailer of this technology in Europe and continuously strive to develop and continue innovating our product range.

Our mission statement is to develop a great quality product, we aim to provide long lasting, safe, user friendly, fuel free and environmentally beneficial lighters to all around the world. 

ARE PLASMA LIGHTERS DANGEROUS?

No, the technology has been tested to the highest European and US standards and is 100% safe.

WHERE IS THE STORE BASED?

We are based out of an office (an expensive one, mind you) in London, UK. Although we ship from a warehouse in Texas, USA

WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?

We care deeply about our customers and want you to be completely satisfied with your purchase.  That’s why we offer a 30 day, no questions asked money back guarantee, and limited lifetime warranty.  

WHERE DO YOU SHIP FROM?

Texas, USA which is why any orders placed within America will be shipped for FREE


HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Domestic Shipping (US). Our domestic carriers are USPS and FedEx. The typical delivery timeframe for USPS is three (3) to eight (8) business days. The typical delivery timeframe for FedEx depends on the service selected. If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship.

International Shipping (Outside The US). The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for international orders is one to three weeks. If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship. In any event, we are not obligated to reship unless a trackable method of shipping was chosen. Please choose your shipping method carefully.

Orders received over the weekend and on holidays will be processed the following business day. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.

All orders are processed as soon as they are received. Orders cannot be cancelled, changed or combined once they have been processed. Please ensure that the shipping address you provide during the checkout procedure is accurate and complete before placing your order. Your shipping address cannot be changed once your order has been processed.

IS IT SAFE TO USE MY CREDIT CARD?

Safeguarding your privacy and confidentiality is of the utmost importance to us. We use the latest encryption technologies to protect the security of your credit card details and password information to process your order.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
Please e-mail us or use the contact us pop up as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.

 HOW WILL THE TRANSACTION BE DISPLAYED ON MY CREDIT CARD STATEMENT?

Transaction will show up on your statement as "SP * FLUXEZY"